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We Guarantee


Our products are already competitively priced but if you find a retailer offering a lower price, please read our Price Matching Policy, follow the instructions provided and we are happy to offer you our product for the same price.

Our customers speak for themselves:

"Absolutely the best pricing that could be found, and Elliana's Strider arrived in no time at all!"

"Easy to put together and a great price!"

"You guys also had the best price on this bike hands down so I appreciate that."

We occasionally offer special pricing to our Facebook fans or our newsletter-only subscribers so make sure you Like our Facebook page and subscribe to our newsletter (newsletter signup is located to the right).


We offer FREE Shipping on orders $70 and above including all products shipped anywhere in the 48 contiguous states. If your order is less than $70, flat-rate shipping is just $5.95. You can read more about our shipping policy here.


Tikes Bikes does not charge sales tax on any product, regardless of what state we ship to, saving you more money.


Tikes Bikes offers 7 methods of payment: VISA, Mastercard, American Express, Discover, Maestro, Cirrus, and Paypal. All payment methods are secure and PCI Compliant, ensuring your payment card security.

Once you submit your order, the payment is immediately authorized by our PCI Compliant vendor and Tikes Bikes does not have access to your credit card information. Please read our security documents for more information about PCI Compliance.


We want satisfied customers that leave us glowing reviews. If that means a product doesn't work for your child, that's okay!

We are happy to accept exchanges and returns on new, unassembled products in their original packaging mailed back to us within 30 days of your order fulfillment date.  Return shipping is the responsibility of the buyer. We won't charge you a restocking fee and you will receive a prompt refund (minus any paid shipping charges).

If your product has been assembled or the product is not in its original packaging (including all parts bags), we will charge a 20% restocking fee.

Please print out our Return Form and follow the instructions.

If your product has been assembled and used but has mechanical problems, we will help you with replacement parts or facilitate warranty claims when you contact us at


We know Internet-based companies can be hard to contact, particularly when you are looking to purchase immediately.

You guys are one of the best companies I have worked with, over the Internet. Thank you again! Teresa

First time I have ordered from Tikes Bikes and would not hesitate to recommend them to anyone. Prior to ordering their staff was extremely helpful. Kenneth

If you have a question, please contact us via email or give us an old-fashioned call!  If we don't pick up, please leave a friendly voice mail as we endeavor to return all phone calls within 2 hours during business hours (M-F, 9-5pm PST).