Return and Warranty Policy
Hassle-Free Returns and Exchanges Policy
We want satisfied customers that leave us glowing reviews. If that means a product doesn't work for your child, that's okay!
We are happy to accept exchanges and returns on new, unassembled products in their original packaging mailed back to us within 30 days of your order delivery date. (For orders placed between November 15 and December 31, returns need to be received by January 15.) Return shipping is the responsibility of the buyer. We won't charge you a restocking fee and you will receive a prompt refund (minus any paid shipping charges).
If your product has been assembled or the product is not in its original packaging (including all parts bags), we will charge a 20% restocking fee.
Please print out our Return Form and follow the instructions.
If your product has been assembled and used but has mechanical problems, we will help you with replacement parts or facilitate warranty claims when you contact us at firstname.lastname@example.org.
Bikee Bikes: Frame is covered against structural defect or failure under normal use, with total replacement for the first 12 months from the date of purchase.
Boot Scoot Bikes: Defective parts will be replaced within 30 days of purchase.
Early Riders: 2 year manufacturers warranty.
EzyRoller: 6 month warranty against workmanship or defects.
FirstBIKE: Lifetime warranty on frame, fork and wheels and 5-year warranty on the remaining parts.
Glide Bikes: Lifetime warranty against defects in workmanship and materials, for the lifetime of the original owner.
Kazam Bikes: 2 year warranty against manufacturing defects.
Kinderbikes: Lifetime warranty on frame and 1 year warranty on original parts.
Kinderfeets: 2 year warranty against manufacturing defects.
LIKEaBIKES: 2 year warranty against manufacturing defects.
PlaSmart: 6 month warranty against manufacturing defects.
Quadrabyke: 1 year warranty covering all manufacturing defects.
Strider Bikes: 1 year warranty against manufacturing defects and a 100% satisfaction guarantee. The warranty is limited to riders weighing less than 50 lbs. The Strider serial number needs to be registered to activate the warranty.
Toot Scoot Bikes: 1 year manufacturers warranty.
Wishbone Products: 1 year warranty against manufacturers defects.