- Please Note: WOOM Bicycle Products are not included in our Free Shipping Policy. All Woom bikes require a shipping surcharge to be included.
- All orders ship around 1-2 business days after the order is placed, exceptions include Woom Bikes (due to bench prep backlog), billing and inventory issues.
- Orders are typically received within 2-6 BUSINESS days from the date the order is shipped, this does not include the day it is dispatched, weekend days or holidays. You will receive a tracking number via email to track the progress of your order.
- FREE Ground shipping on all orders (Exceptions: Woom Bikes are not included in Free Shipping Policy, and special shipping rates apply to Woom Bikes)
- At checkout, you can upgrade to 3-Day shipping (BUSINESS days) for $29.95 - $39.95 depending on the item(s) as the weight of the bikes significantly increases the cost of shipping. The 3 days does not include the time to process the order which is typically 1-2 days. Some orders may naturally arrive within a 3-Day window using ground shipping. Contact firstname.lastname@example.org to inquire.
- We use warehouses all over the U.S. so orders may be shipping from one or more locations.
- Once our shipping carrier confirms your order was delivered to the address you provide in your order, it is no longer our responsibility. If you cannot find your order once it's been delivered, please contact us within 3 days from the time your order was delivered. We will then help initiate a claim with the shipping carrier although we will not send another order to you until the claim has been processed and completed by the shipping carrier. This can take up to 15 days. If your location requires signature delivery, please add signature delivery during checkout.
Shipping to Alaska and Hawaii
- We do ship some items to Alaska and Hawaii for an additional $39 in shipping charges, please contact email@example.com for a quote.
Shipping to APO/DPO/FPO Addresses
- We do ship some items to foreign military and diplomatic addresses, please see further details on our Military page.